What you need to join the classes:

• Please make sure your child has the Zoom link(s) for their lesson(s)
• Students must have access to a laptop or desktop computer. No iPads please.
• Make sure you have Google Chrome browser installed on your device, if not, please install it!
• Students should have access to their own email address
• Zoom desktop application installed, alternatively you can use Zoom in browser
• Make sure you have a stable internet connection
• Check that your audio, video and screen sharing settings are enabled

In Private Tutoring – the instructor will adapt the material to your child’s needs, interests and pace.

In Online Classes – please note the recommended age when booking the class. We ensure all classes are small and students have plenty of individual attention form our instructor, however the class pace is set by the students’ progression. If we notice that your child is falling behind or progressing significantly faster than the rest of the class, we would usually contact you to discuss alternatives. 

Likewise, if your child tells you that they are finding the material too easy or too hard, please contact us on support@techsparkacademy.ch and we will assist you in finding an alternative solution.

• Tutoring & Mentoring Lessons can be rescheduled for any reason up to 24 hours prior to the scheduled lesson in TechSpark Parent Dashboard.
• You can reschedule lessons within your tutor’s availability schedule.
• In case you want to reschedule for a time/date not available in your calendar please contact support@techsparkacademy.ch
• If your student fails to attend a scheduled lesson, the lesson will be deducted from your available sessions.
• No changes can be made within 24 hours of the lesson start time.
• Unattended lessons are forfeited and cannot be made up or refunded.
• Multi-lesson packages are intended to be used in full, and unused lessons will not be refunded.
• All lessons must be scheduled within six months of purchase. Lessons expire six months from purchase, with no refund.

• Online Live Group Classes/Camps may not be cancelled.
• Online Live Classes may be rescheduled to another available date up to 14 days before the start date.
• Missed Live Classes will be forfeited and cannot be made up or refunded.

Most of our courses can be purchased in the following packages and are designed to be completed in 16 hours. However students progress at their own speed, the course material will be adapted by the instructor to meet the student’s pace. In group classes, the material is adapted to the group pace.

1x Trial Lesson – This is designed to give your child a taster of the course material and our online learning tools.

4x Lessons – This option will give your child a an introduction to the course and cover some basic concepts.

8x Lessons – Depending on the course, this option will give your child with some solid transferable skills any may include the opportunity to apply these skills to individual projects.

16x Lessons – This package will ensure your child covers all the lessons in their module, including individual projects. 

Please see your Rescheduling & Cancellation Policy below:

CANCELLATION & RESCHEDULING POLICY:

• Tutoring & Mentoring Lessons can be rescheduled for any reason up to 24 hours prior to the scheduled lesson in TechSpark Parent Dashboard.
• You can reschedule lessons within your tutor’s availability schedule.
• In case you want to reschedule for a time/date not available in your calendar please contact support@techsparkacademy.ch
• If your student fails to attend a scheduled lesson, the lesson will be deducted from your available sessions.
• No changes can be made within 24 hours of the lesson start time.
• Unattended lessons are forfeited and cannot be made up or refunded.
• Multi-lesson packages are intended to be used in full, and unused lessons will not be refunded.
• All lessons must be scheduled within six months of purchase. Lessons expire six months from purchase, with no refund.

• Online Live Group Classes/Camps may not be cancelled.
• Online Live Classes may be rescheduled to another available date up to 14 days before the start date.
• Missed Live Classes will be forfeited and cannot be made up or refunded.

Our age recommendations are based on years of experience, however you know your child best. If you feel that your child is ready for a course which is listed for a different age group – you can go ahead and register them for Online Private Tutoring and your instructor will adapt the course material to your child’s needs.

If you are looking to register for an Online Class which is outside of your child’s age group, we ask you to bare in mind that these are group classes and the pace will be set accodring to the average class age. Younger students may not always be able to keep up with the rest of the group.

If you are still uncertain about which course to select, please don’t hesitate to contact Kate (kate@techsparkacademy.com) or Marta (marta@techsparkacademy.com) to discuss your child’s needs.